Please note: Cosy Kids is closed until the start of 2019.
Terms & Conditions

These terms and conditions govern your access and use of this website. These terms and conditions are a valid and binding contract between you and us. You may not use this website unless you agree to abide by these terms and conditions.

The following expressions shall bear the meanings assigned to them below and related expressions shall bear corresponding meanings –

“intellectual property” means, collectively, the patents, copyrights (and moral rights), trademarks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, know-how, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which we own, license, use and/or hold (whether or not currently) on or in connection with the website;

“terms and conditions” means these terms and conditions;

“trademarks” means those trademarks we own (or which we are designated as beneficial owner of) and any other trademarks, designs, logos, style names, tag lines and slogans which we own or have the right to use or any derivative service offerings of, and applications for, any of same;

“you” means the user of this website;

“us” and “we” means CosyKids

“website” means the website located at


The content contained on this may be used by you for your own personal, non-commercial shopping and information purposes only.

In using the website you agree not to infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the website and you shall indemnify us for any damage caused by any such act attributable to you.

We may suspend the website or any part thereof or terminate your account upon notice to you if we should determine that the website is not being used by you in compliance with these terms and conditions.

These terms and conditions constitutes the whole agreement between the parties relating to the subject matter hereof.

If any provision of these terms and conditions are rendered void, illegal or unenforceable in any respect under any law it shall be severable from these terms and conditions, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and the parties shall endeavour in good faith to agree an alternative provision to the void, illegal or unenforceable provision.

Any indulgence of extension of time granted by us to you shall not be construed as a waiver or variation of any of our rights or remedies.

These terms and conditions are governed by the laws of the Republic of South Africa.


Virtual Card Services (VCS) process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

We don’t have access to credit card details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.


Products may vary slightly from the colour and size specified on the website.


Prices exclude accessories used for display purposes. All transactions are subject to our terms and conditions.

We shall endeavour to maintain sufficient stock to fulfill the expected demand, however, the prices indicated on the website are only valid while stocks last and only for the day that the item is offered on the website.

We reserve the right to change prices of items on the website at any time. We may do this to react to competitive conditions, stock levels, currency exchange rate fluctuations or for the purposes of running specials and stock clearance sales. We are in no way obligated to pass credits for items previously purchased that may currently be at lower prices than what you purchased them for. Conversely we are not obligated to honour previous prices at which items are purchased. You are entitled to cancel the order, without penalty, if the order hasn’t been dispatched.

Delivery charges differ depending on the weight/size of the product and which delivery method is selected as well as whether delivery is to be made within or outside the borders of South Africa. Please refer to Delivery Policy for further detail.

Import duties may be payable by recipients of goods in foreign countries. We do not know what import duties/levies may be payable and can’t estimate such costs. You are responsible for determining whether any such import duties/levies are payable and the amount thereof.


You may make payment by credit card or Electronic Funds Transfer (EFT).

Credit Card:

We accept MasterCard and Visa credit cards. You will be required to provide your credit card details and to authorize payment of the amounts payable for the products ordered by you. Such authorization will allow us to obtain payment at any time after our confirmation of your booking. Should we be unable to duly effect such payment for any reason your order will be cancelled.

By submitting your order and credit card details you warrant that you are over 18 (eighteen) years old and are authorized to make payment with the card and that there are sufficient funds available to pay for your order.

Electronic Funds Transfer and Bank Deposit:

If you select the payment methods to pay via electronic funds transfer or bank deposit during “Checkout”, please make sure you adhere to the following:

the exact amount must be paid;
the payment must be identified by supplying the order number as a reference on the deposit slip or electronic transfer;
no transfers may be made from ATM’s;
cheque deposits are subject to a clearing period of 5-7 business days;
no bank deposits are accepted from outside the borders of South Africa;
your order will be cancelled if you choose to pay by bank deposit and the amount due is not paid within 5 business days; and
scan and e-mail bank deposit slip to

Banking Details:
Account name: Heleen Cilliers
Bank: Nedbank Limited
Account number: 1345066694
Branch code: 134512
Account type: Current account


We cannot always guarantee the availability of stock and in the event that we are unable to fulfill your order, we will refund any payment debited by us.


You may submit your order for products to us by completing our online ordering process and submitting your payment information to us in the prescribed manner. Our order process will provide you with an opportunity to review the entire transaction, to correct any mistakes and to withdraw from the transaction before finally submitting your order. Please make sure that the order details are correct before submitting the order.

Once submitted, your order will constitute an offer to purchase according to these terms and conditions. It is your responsibility to review these terms and conditions before making an order. Following receipt of your order, we will send you a confirmation notice confirming acceptance or rejection of your order. A legally binding agreement will be formed between us upon the earlier of (i) our sending of such a confirmation notice confirming our acceptance of your order, or (ii) our delivery of the products ordered in accordance with these terms and conditions. We reserve the right not to accept or process your order and we will notify you if this is the case.

Please note that while we will try to send to you a confirmation notice for every valid order request we receive from you, we cannot guarantee that such confirmation notice will be received by you, nor that, if they are received by you, that they will be legible and uncorrupted. Your failure to receive such confirmation notice will not affect the validity of the agreement concluded between us in respect of an order.


We deliver to addresseswithin the borders of South Africa. For deliveries within South Africa, we use the Post Office to deliver your parcel or a courier to deliver if your address is within Cape Town and surrounds. You can select your preferred method of delivery during “Checkout”.

Post Office:

Delivery via the Post Office is counter-to-counter (using Ordinary parcel post). A tracking number will be e-mailed to you and you will have to go to your nearest Post Office and collect your parcel with your ID document. Your destination Post Office will be based on your shipping address used at the time of placing your order. We cannot accept responsibility for orders shipped via SA Post Office that are held up at their depots for any reason nor will we accept responsibility for items arriving damaged should you choose this method of delivery.

Estimated time of delivery: 5 working days (excluding public holidays)


The courier company delivers to Cape Town and surrounds and the standard delivery rate is R85. Please contact us via email if you are unsure as to whether you fall within the delivery area. Please do not select this option if your address is not within Cape Town and surrounding areas.

On delivery, the person accepting delivery shall be required to sign and print his/her name as against a duplicate copy of the delivery note, to confirm receipt of the delivery.

Notwithstanding the above, any person other than yourself who receives the goods at the delivery address is presumed to be authorised to accept delivery on your behalf. The courier company will be give your contact details and will contact you should there be no answer at the deliver address.


We offer a free gift wrapping service. Your gift will be wrapped in pretty gift wrap with a special ribbon. We will attach our customised gift tag with your personal message. Please indicate that you would like your gift wrapped and write your message in the “Special Instructions or Notes” section during “Checkout”. Make sure that your delivery address is that of the recipient to ensure that the gift is delivered to them.


You can purchase a CosyKids electronic gift certificate for R150; R250; R500 or R1000. Gift certificates are valid for purchases of goods from CosyKids up until the expiry date and up to the value of the remaining balance of the gift voucher. Gift certificates can’t be exchanged for cash (and can only be utilised against the value of goods (excluding delivery costs)). Lost, stolen or expired gift certificates will not be replaced or refunded.


The private information required for executing the orders placed on this website will be kept in the strictest confidence by us and not sold or made known to third parties.

We do not warrant that the functions provided by the website will be uninterrupted or error free, or that the site or the server that makes it available are free from viruses or other harmful components.


This site contains copyright and other intellectual property including logos and other graphics and multimedia works are the property of – or licensed to us.

E-mail addresses, names, telephone numbers and fax numbers on this website may not be incorporated into any database used for electronic marketing or similar purposes. The presentation of such details is no permission from us to utilise same.


Why buy handmade? Buying locally handmade goods helps to build communities. By supporting local producers we are keeping money within our communities and encouraging a way of life that is sustainable and people-centred. When we meet the creator of a product, interact with them, tell them how and why we like their work, we are participating in the creative process ourselves. These interactions are what help communities to grow and thrive.